Michael Berg, MBA, CIRMS, CMCA – CEO and President – has been a licensed insurance agent and member of the Berg Insurance Agency since 1999. After receiving his degree in Earth Sciences from the University of California, Santa Cruz, Michael worked for a local geotechnical firm as a Staff Geologist before joining the agency. Michael has since graduated with honors from Chapman University where he received his Master of Business Administration. He is very active in CAI and CACM, currently co-teaching the insurance section of CAI Orange County’s Community Leadership Training Program, and served on the Chapter board for six years (CAI-OC Chapter President – 2016). He prides himself on providing service above and beyond what is typically expected, writing articles for newsletters and attending membership meetings to answer questions and educate the memberships. X 216 Michael@BergInsurance.com. Kimberly Lilley, CIRMS, CMCA – Director of Marketing – a UCLA grad, comes from a background in both claims and insurance sales. Her goal is to make the lives of Community Managers easier by providing the most extensive insurance-related services available: Lunch & Learns, Continuing Manager Education courses, Board Insurance Essentials classes, Membership Education meetings, to name a few. She is very active in CAI and CACM, serving on committees, writing articles for publications, teaching seminars and planning events. Some of the Industry awards she has received: CAI-GRIE’s Rising Star Award (2007); CAI San Diego Member of the Year (2008); CAI San Diego Committee Chair of the Year (2009), CAI-OC Outstanding Service Award (2010); CAI-GRIE Committee Member of the Year (2010); CAI-OC Committee of the Year (Chair) (2011); CAI-CLAC Chair’s Choice (2013); CAI-GLAC Chapter Appreciation (2014); CAI-GRIE Committee Chair of the Year (2015). Kimberly was inducted into the CAI-GRIE Hall of Fame in 2016 and was honored to become the youngest Emeritus Member of CAI-CLAC in 2017. X 230 Kimberly@BergInsurance.com Terri Guest, CIRMS, CMCA – Sales & Marketing Representative – has over 14 years of experience in Community Associations, with four years in management and ten years as an insurance agent. Her goal is to help managers and board members understand the insurance needs of their associations, both legally and logically. Terri comes from a customer service background and holds a high standard for herself in this regard. A graduate of Santa Clara University, Terri was born and raised in the Bay Area. Industry awards include CAI Bay/Central Chapter’s President’s Award (2017) and Volunteer of the Year (2016). X 231 Terri@BergInsurance.com Kathi Brown – Senior Commercial Account Manager for Community Associations – provides exemplary policy service to current association clients and community managers, fielding calls on billing, loss control recommendations, coverage questions and other policy service requests. X 213 Kathi@BergInsurance.com Karen Lundin– Commercial Account Manager for Community Associations – handles policy service on current associations, billing, claims filing and follow-up. X 103 Karen@BergInsurance.com Elizabeth (Ely) Mercado – Personal Lines Representative – is a licensed insurance producer that has provided personal lines service to our clients for three years, first as an Assistant Customer Service Representative. Previously, she was Office Coordinator for an animal hospital where she managed staff and coordinated schedules for and assisted veterinarians. Ely believes in the importance of follow-through and making sure that each customer has answers to their questions as well as a product that fits their specific needs. X 107 Elizabeth@BergInsurance.com Jim Berg (retired) – founded Berg Insurance Agency, Inc. in 1973 after receiving his Bachelors degree in History from the University of California, Los Angeles. During his 39 years, the agency became an integral part of the South Orange County insurance community. In 1985, the focus in the agency became providing insurance to Homeowner Associations. Jim joined the Community Associations Institute (CAI) and has served on a number of committees, as well as remaining active in the California Association of Community Managers (CACM).